A company duly registered in the republic of south africa under registration. Service level agreement template startup law resources business operations.
A service level agreement or sla is a useful tool to manage the relationship between a service provider and their client.
It service level agreement template south africa. Service level agreement 1 service level agreement between the government of the republic of south africa through its national department of health hereinafter referred to as the ndoh herein represented by ms malebona precious matsoso in her capacity as director general and duly authorised. The rule that a general word or clause is restricted in meaning to the same class as the specific words which precede it shall not be applied in the interpretation of such general wording or such specific. Sla template provide a free general purpose service level agreement or sla template that you can use in a variety of situations.
Broubart security services agreement. A service level agreement is a document that is presented to the clients of a service provider formally. This agreement is a form of employment contract used to hire an individual or corporation to do a specific and defined task for the employer and includes such details as the nature of the job length of employment rate of compensation and any confidential obligations that may exist.
17 in this agreement. What is a service agreement south african service agreement. 16 this agreement shall be governed by and interpreted in accordance with the laws of the republic of south africa.
Download this free sla service level agreement below and have it customized for your unique business legal needs today. This sla service level agreement template is available for use on upcounsel. It is often for it related services that are being provided by it vendor to a customer.
Service level agreement for supply of diesel generators page 4 of 46 224 business day means any day other than a saturday sunday or public holiday in the republic of south africa. The use of the word including followed by a specific examples shall not be construed as limiting the meaning of the general wording preceding it and the eiusdem generis rule ie. The service level agreement template can be downloaded in microsoft word format without the need to register.
225 commencement date means xxxxxxxxx notwithstanding the date when the last signature is affixed to this agreement. There is quite a bit of confusion in south africa about service level agreements. This agreement sample specifies the scope nature and terms and conditions of the service to prevent future complications from occurring.
The site procedure manual the diagram the photos attached to the quotation the key policy the service conditions and the special instructions if. And whereas the service provider agrees to enter into the service level agreement which service level agreement is subject to the general conditions of contract applicable to government bids contracts and orders.
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